Shipping Policy

Thank you for shopping with Metaquartz Global. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding public holidays.

• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery time is 5–15 business days, depending on your location and local carrier operations.

Please note that delivery times are estimates and are not guaranteed. Unexpected delays caused by customs, weather, holidays, or courier services may occasionally occur.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (when available). Tracking updates may take 24–72 hours to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges, if applicable, are the responsibility of the customer.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Metaquartz Global
Email: info@metaquartz.com